Best of Los Gatos Awards
Quality and comfort
Our mission at Jackie ‘O is to inspire confidence and empower self-expression through innovative design, exceptional quality, and sustainable pieces. We strive to have timeless fashion that celebrate individuality while ensuring soft fabrics and a comfortable fit.
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Free Shipping
Delivery is on us for all orders over $125
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Shop for a Cause
Percentage of our online sales goes to Love & Second Chances. An organization for abused and neglected dogs to find their forever home.
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Money back 100% Guarantee
30 day money back guarantee on all online purchases
Frequently Asked Questions
What is the return policy?
You may return an item within 30 days of your purchase for ONLINE RETURNS ONLY. (Separate return policy for in store purchases can be found on your store receipt). All items must be unworn with original tags attached. Sale items, accessories and intimates are FINAL SALE and will not be eligible for a refund.(If items do not meet requirements and show any signs of wear, damage, misuse or alterations then we reserve the right to refuse a refund.)
What is the 30-day money back guarantee policy?
If approved, you will receive a confirmation email for your refund. The return must be sent back within 30 days of receiving your purchase. Please allow 3-7 business days from the day we receive the items to process your full refund to the original payment. Some banks may require additional time to process the full refund.
How do you process a return?
Shipping and handling costs are non-refundable. A charge of $7.99 will be deducted from your refund. Please contact Jaclyn@shopjackieo.com if returning outside of the United Sates, separate fees may apply.
- Please email Jaclyn@shopjackieo.com within 20 days of product receipt and we will email you a prepaid return shipping label. In the subject line write "Return request". In the body of the email, please indicate if the item is a return or exchange. Include the item(s) you are returning and quantity. As well as your full name, shipping address and invoice number.
- Repack returned item(s) in same packaging, if possible.
- Print out emailed prepaid return label and place it on your package.
- Drop off at any USPS facility, with your postal carrier or schedule a pick up at www.usps.com
Where is Jackie 'O located?
48 N. Santa Cruz Ave. Los Gatos, CA 95030